We encourage you to read this Policy before using this site. Your use of this site signifies that you agree with all terms of this policy, so please do not use this site if you disagree with any part of this policy.
• Collection of personally identifiable information
We will collect personally identifiable information about you, such as your name, postal address, telephone and mobile numbers, email address when you provide it to us while on this site, such as when you request information, sign up our newsletter, request samples or contact our customer service team or interacting with our website in another way. Your personally identifiable information may be used by us for all legal purposes, which may include, but are not limited to, responding to your requests, processing your transaction, and for administrative purposes tracking which parts of the site are of interest to you.
We may also use your personally identifiable information for internal business purposes, such as optimizing site experiences and analysing and managing our business. You may opt-in to receive certain future information or communications.
NOTE: This site is not directed to children and we request that children do not provide personally identifiable information through the site.
• Collection of non-personal information
This site often requires the use of encrypted or non-encrypted cookies. Cookies are data that a web server transfers to an individual’s computer for recordkeeping purposes. Cookies are an industry standard used by most web sites, and help facilitate users’ on-going access to and use of a particular web site, for example by providing information used to deliver content specific to your interests and for other purposes, such as security and other account administrative functions, and which may track personal identifying information.
The Site may use so-called ‘pixel tags,’ ‘web beacons,’ ‘clear GIFs’ or similar to complete statistics about usage and response rates. Pixel Tags allow us to count users who have visited certain pages of the Site, to deliver services, and help determine the effectiveness of our marketing, promotional and advertising campaigns.
Total Sports and Supplements also collects ‘referrers’ information, IP addresses and various environmental variables.
A ‘referrer’ is information the Web browser passes along to our web servers that references the URL from which you came.
The ‘IP address’ is a number used by computers on the network to identify your computer so that data can be transmitted to you.
‘Environmental variables’ include, among other things, the domain from which you access the Internet, the time you accessed this site, the type of web browsers and operating system or platform used, the internet address of the website you left to visit the site and the names of the pages in which you visited whilst being on the site.
This information is collected for Total Sports and Supplements’ internal use such as to enhance web site security, to detect broad demographic trends, to assist Total Sports and Supplements in providing content tailored to your interests and enhance your experience on this site. This information may also be shared with third parties on an aggregate and non-personally identifiable basis.
• Other Disclosures
Personally identifiable information or any individual user may be shared with other companies outside Total Sports and Supplements as permitted by law, in the event of a transfer of ownership, assets or a bankruptcy of Total Sports and Supplements where we determine that disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process, or to protect the interests or safety of Total Sports and Supplements or other visitors to this site.
• User Generated Content Functions
Our website asks visitors who request specific information to fill out a contact form. For example, you might be requesting samples, or asking additional information about our products, or you may want to request a phone call from a member of our team. Other information collection through our website is questionnaires and feedback forms this enables us to determine visitors’ interests, with the goal of providing better service to our customers.
This site has security measures in place to help protect against the loss, misuse and alteration of the personally identifiable information under its control. Total Sports and Supplements employs security measures consistent with standard industry practice to help protect against public access to personally identifiable and account activity information collected on and used by Total Sports and Supplements at this site. For instance, access to our databases with personally identifiable information is logged for security purposes and access is limited to key personnel.
• Opt-in/out choice
This site may provide you with the opportunity to opt-in to receive marketing communications from Total Sports and Supplements. If you do not opt-in we will not send you the newsletter, updates and promotional offers. However, regardless of your preferences, Total Sports and Supplements may still need to send emails for administrative reasons. If you chose to receive the communications, you may change your preferences at any point by contacting us and or opting out via the button at the bottom of some of our emails. Please be aware opt outs may not be immediately effective, please allow some time for our system to be updated.